Shipping Policy
At Only Row Limited, we aim to provide customers with a reliable and transparent delivery experience. We carefully process every order and work with trusted shipping partners to ensure products are delivered safely and efficiently.
Processing Time
Orders are processed within 1 business day after payment confirmation.
Orders are prepared Monday to Friday, excluding UK public holidays.
During high-demand periods or promotional events, processing times may occasionally vary. Customers will be notified if any delays occur.
Shipping Partners
We work with trusted international shipping carriers, including:
DHL, FedEx, UPS, and USPS
The selected carrier depends on the destination, availability, and delivery requirements for each order.
Delivery Time
We offer free worldwide shipping.
Estimated delivery timeframe:
Delivery time: 4–6 business days after dispatch
Delivery times may vary slightly depending on destination, customs processing, carrier schedules, and local delivery conditions.
Duties, Taxes & Customs
Only Row Limited provides duty-paid delivery where applicable.
Customers are not expected to pay additional import duties or taxes upon delivery for eligible shipments.
Order Tracking
Once your order has been dispatched, you will receive tracking information by email.
Please allow up to 48 hours for tracking information to become active after shipment.
Shipping Address Accuracy
Customers are responsible for providing accurate shipping information during checkout.
If you notice an incorrect address after placing an order, please contact us immediately at:
We will make every effort to assist before the order is dispatched.
Delivery Issues
If your order arrives damaged, delayed, or has any issue, please contact our support team:
Email: info@onlyrow.com
For damaged deliveries, please provide photos of the item and packaging so we can assist quickly.
Order Changes & Cancellations
If you need to change or cancel your order, contact us as soon as possible.
Changes can only be made before the order has been dispatched.
Contact Us
For questions about shipping, orders, or delivery, please contact:
Only Row Limited
Email: info@onlyrow.com
Phone: +44 7915 600791