Returns & Refund Policy

Changed your mind? It happens — even with a piece this considered. Here’s how returns work.

Return Window

30 days from delivery, on every piece — sale and clearance included. No restocking fee, ever.

Eligibility

Unworn, unused, and complete: original tags attached, the dust bag or box it arrived in, and its authenticity card. All four, every time.

Starting a Return

Email info@onlyrow.com within 30 days of delivery to request approval. We’ll confirm the next steps before you send anything back.

Return Shipping

Standard returns — a change of mind — ship back at your own cost. If what arrived was damaged, not authentic, or not what was listed, that’s on us. See “Our Error” below.

Refunds

Once we’ve received and looked over your return, expect your refund within 2 business days — back to your card, or as store credit. Your call. Shipping charges from the original order, including express, aren’t refunded on standard returns. If the fault was ours, they are — in full, alongside the item.

If Something’s Missing

Returned without its tags, box, or authenticity card, or showing signs of wear? We’ll look at it case by case. That might mean accepting it as is, a partial refund, or sending it back to you.

Our Error

If a piece arrives damaged, doesn’t match its listing, or doesn’t check out on authentication, tell us within 30 days at info@onlyrow.com. We’ll cover return shipping and refund everything — the item and your original shipping charge.

Shipping Back to Us

Wherever you are, return shipping is on you for standard returns. Check with your carrier on declaring returned goods correctly, so customs doesn’t charge you twice.

Questions

info@onlyrow.com — always the fastest way to reach us.